About Edwards Profile Store 

The Profile Store is a B2B web shop open to Edwards companies, distributors and dealers. 

Customer support and technical support

The Profile Store is run in co-operation with Creon Promotion AB. Please contact our customer support if you have any questions concerning your order, the products or any other concerns or suggestions. We will be pleased to receive your mail at profilestore@creon.se

Customer support is also available weekdays between 8 and 17 CET on phone number 
+46(0)470 700540. The Profile Store website is open for orders 24/7. The website will only be closed for maintenance on very few occasions.

My Account

Under this heading you will find order statistics and delivery status of your various orders. You can also follow your ordered goods throughout the entire transport process. 

Prices

All prices shown exclude VAT (Sweden) and freight. 

Payment

Invoice 60 days net for all Edwards employees buying products for B2B purposes. Distributors and other Customers (companies, not private consumers) pay with credit card. 

Private Customers

We are unable to deliver to private consumers from the Profile Store (B2B).

Return of goods, damaged goods, quality complaints

If customer wish to return and refund the goods, than this must be done in the products original packing within 14 days after the goods was originally received. The buyer will in this case pay for transportation costs originated in the purchase and the return.

If another product than the ordered is delivered to customer, or if the product is damaged or in other case defect, then customer must issue a deficiency report immediately upon receiving the goods stating clearly in what way the goods is defect. Creon will then refund the payment or send replacement products. 

Delivery terms

Ordered products are sent within 48 hours after customer have confirmed the freight cost.

Some orders/accounts need to be approved internally before shipment. These orders are sent within 48 hours after approval.   

Delivery address

We ship goods only to company addresses! If nothing else is mentioned, the products will be sent to the default address. If you wish to check your details, please press “My account".  

If an order is to be sent to another recipient, please fill in the new address (replace your default address) on the upcoming pages during the completion of the ordering process. 

Responsibilities during transport

When transporting goods from supplier to customer, the supplier holds responsibility if the goods gets damaged or gets lost during transportation. When transporting goods from customer to supplier, the customer is responsible if the goods gets damaged and/or gets lost. Following factors decide the mode of transport: price, delivery time and environmental consideration. 

Within Sweden 

• Orders below 35 KG are sent with DHL Paket.  
• Orders above 35 KG are sent with DHL Pall. 

Rest of Europe 

• Orders below 70 KG are shipped with DHL Economy Select.
• Orders above 70 KG are shipped with DHL Euro Connect.

Outside Europe 

• Small orders* are mainly shipped with DHL Express.
• Larger orders* are mainly shipped with DHL Global Forwarding.

*DHL Express and Global Forwarding are compared to each other case by case. The Profile Store always chooses the most cost efficient alternative.

Customs clearance outside EU

If nothing else is agreed, the Profile Store standard delivery term is DAP (Incoterm 2010) excl. freight. The Profile Store insures the shipment and makes sure export declarations are made. The customer is responsible for import, duties and local taxes in connection to the customs clearance. Customs duties and taxes differs heavily from one country to the other. If you are unsure on what duties and procedures apply in your country, please check with your logistics department or customs broker before placing your order in the Profile Store. 

Bulk- or periodical transports

The best way of lowering your freight costs is to forecast and plan ahead your purchases of the products together with others at your site. The Profile Store have the necessary knowledge and tools to customize the distribution to your needs in all modes of transport. Please make contact with the Profile Store at: profilestore@creon.se to discuss how we can accommodate your needs. 

Sea shipments (LCL and FCL)

If your order is large, not urgent and route from Sweden is suitable, then shipments by sea can be a very cost efficient mode of transport. Please contact the Profile Store at: profilestore@creon.se